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Delivery / Shipping
Delivery from Cartridge Co UK is Free on all orders and orders over £30.00 where indicated are shipped for next day delivery.
Orders below £30.00 are normally shipped 2nd class and received 3-5 days from order.
You can select following delivery options:
1st class Recorded delivery - £1.99 + vat
Next Day delivery - £4.99 + vat
You can choose to have your order shipped to an alternative address, providing that address is a company address. Acceptance of orders where the delivery address is different to the cardholder's address is at our discretion and we may ask for proof of identification if necessary to verify the address.
If stock situation does not allow us to dispatch your order in one single shipment, we will inform you of this by email.
We use a network of nationwide couriers who will endeavour to deliver "in stock" goods on the following working weekday for orders placed before 3:00pm (15:00) UK time, although this cannot be guaranteed. Orders are generally shipped and delivered on working days only. Any products which we are unable to ship next day we will inform you by email.
Orders placed on or before 15:30 (UK time) on Friday will be delivered on the following Monday.
Orders placed on Saturday & Sunday will be dispatched on Monday and Delivered on Tuesday.
Free next day delivery is not offered on orders from Northern Ireland (BT) and
Free delivery is not offered on orders outside UK Mainland. Outside of the "UK mainland" is defined as Highlands & Islands, Isle of Man (IM), Scilly Isles (TR21), Western Scottish Isles (HS), Orkney Isles (KW), Shetland Isles (ZE) and any other location whose postcode begins with KW, IV,PA and PH.
We reserve the right to charge extra for shipping/delivery and/or add additional delivery time to orders placed from outside of the "United Kingdom mainland" (defined above). This will be done on an order by order basis. Depending on goods ordered, availability, the courier charges an order may be delayed, declined or cost extra.
Our system makes a standard charge for all Outside UK mainland orders, the actual cost will depend on size and weight of of your order. We will obtain the latest cost from our courier company and should there be any additional cost we will contact you to get your approval. If the cost is lower we will alter the delivery charge for you and refund your account but will not trouble you for confirmation.
We do not guarantee delivery for a precise date or time. We therefore cannot be held liable for any loss or inconvenience experienced as a result of a delayed delivery or of non-delivery.
A signature will be required upon delivery. If there is no one at home to sign for the delivery a card will be left with the courier's contact information on it for you to arrange a suitable day for re-delivery. If they are not contacted immediately they may try to deliver the next day and will only try to deliver twice. The delivery company operates this process and CartridgeCo UK cannot be held liable in the event that the courier fails to follow this procedure.
CartridgeCo UKshall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to, acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
If goods arrive damaged or if there are items missing from the delivery you must either refuse delivery (clearly stating the goods are to be returned to sender) or note this on the carrier's delivery paperwork at the time of signing for the goods. You will then have seven working days to contact us by telephone, email, letter or fax to notify us of the situation.
Any delivery that is refused or returned to our suppliers due to your failure to arrange redelivery or pick up the goods from their depot may result in a maximum £10 administration fee levied against your refund.
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