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About Us
CartridgeCo UK
CartridgeCo House
Unit 6/36 Hastings Rd
Leicester
LE5 0HL

Tel: 0845 388 35 76
Fax: 0870 471 7504
email: info at cartridgeco co uk

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Order lines are open Monday to Friday 9:30am till 5pm
Tel 0845 388 35 76
International 0044 (0) 116 319 3637
CartridgeCo UK has been established since 1996 and have gained an excellent reputation for high quality service and value for money We have many loyal customers from blue chip companies right through to small businesses and private users
We supply quality printer consumables throughout the UK & Europe
Our service is second to none with next day delivery offered on most products Calls to our customer service lines are answered directly by highly qualified sales staff, no holding for the right extension If you have any suggestions or comments please email us at:- info at cartridgeco co uk

SCHOOLS and COLLEGES
We offer 30 day credit terms to schools & Colleges
Schools, Colleges, Universities, Government Organisations & Registered Charities - Order Your Ink Supplies Today!


We accept official purchase orders from schools, colleges, universities, government organisations & charities.


All we require is an official purchase order which has been signed by an authorised member of staff, clearly showing your PO number and organisation details. 30-Day accounts are setup automatically on receipt of the purchase order.
All orders can be emailed to: info at cartridgeco co uk or faxed to 0870 471 7504
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, MasterCard, Switch, Solo, Maestro, Visa Credit, Visa Purchasing, Electron, JCB, American Express You may send your credit card information via phone, fax, snail mail or over the Internet


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery is free on all orders, regardless of size and weight.
For larger orders and toners, we use couriers and their next day service.

Next Working Day - £4.99

To eliminate errors with short-supply CartridgeCo UK maintains record of the weights of each item in the order and the total weight of the order. The total weight is compared with the calculated total weight of each item in the order. This quickly confirms if an items has been missed out before dispatch.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, CartridgeCo shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question ON THE EXPRESS CONDITION that you notify CartridgeCo of the problem via e-mail or by calling during normal office hours (9am-5.00pm) on 0870 350 2120 within 7 working days after receipt of the goods (receipt shall be deemed to have taken place 5 workings days after despatch). This does not affect your statutory rights.

INDEMNITY

The customer shall indemnify the supplier in respect of all damages, injury or loss to any person or property and against all actions, suits, demands, charges or expenses in connection there with arising from the condition or use of the goods in the event and to the extent that the damage, injury or loss shall have been occasioned partly or wholly by the carelessness of the customer or his servants, invitees or agents or by any breach by the customer of it's obligation to cartridgeco hereunder All manufacturers names are named for compatibility reasons only and belong to their respective owners
Delivery Schedule
Our normal opening hours are Monday to Friday 9:30am till 5pm
Tel: 0845 388 35 76
Fax: 0870 471 7504
International 0044 (0) 116 319 3637

We will normally send your order out the same working day if it is placed before 3pm
International orders are generally received in under 7 days

Internet Orders UK Mainland
2 - 3 day second class delivery is FREE !
1st Class delivery = £1.99 + VAT

Next day delivery = £4 99 + VAT
Orders received Friday will be delivered Monday
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption They are only decrypted after they reach our computer They are not held in clear text on any web site
Anti fraud safeguards are in place and CartridgeCo will persue prosecution for any fraudulant orders placed !


Credit card statements will show a debit by " CartridgeCo "

Security Policy

CartridgeCo has outsourced their transaction security to protx. It is their top priority to ensure that transaction data is kept secure at all times.

Transaction security

All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


Encryption and Data Storage

Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Guarantee
We guarantee your satisfaction All of our products come with a 30 day no quibble guarantee While CartridgeCo shall make every effort to effect fast delivery they shall not be held liable for lost profits, loss of business or any other consequential, special, indirect or punitive damages, or any claim by a third party The customer should inspect the goods on receipt and within 14 days of Invoice date, advise CartridgeCo of any shortages or defect in either material or workmanship
Customers may cancel orders within 7 working days via email at:- info at cartridgeco co uk

WRONGLY ORDERED PRODUCTS:-

If you wish to return wrongly ordered item please contact us within 14 days from receipt of goods. The customer will pay for the return of the goods to CartridgeCo . We are unable to take back OEM or compatible boxed products which are opened or damaged. Please call us and we may comeup with an amicable solution. Refunds will be given within 30 days This does not affect your statutory rights as a consumer
Reaching Us
If you need to reach customer services, please email us on:- customerservices at cartridgeco co uk,
(International +44 0116 319 3637 customer services are open Monday to Friday 9:30am till 5pm
write to us at :-CartridgeCo, CartridgeCo House, Unit 6/36 Hastings Rd, Leicester, LE5 0HL, United Kingdom

VAT No: 875 3663 85
Privacy Policy
CartridgeCo UK do not disclose buyers information or any data to third parties Cookies are used on this shopping site to keep track of the contents of your shopping cart Customer information is not passed on to any other party and is used for the ordering process only Customer information is collected lawfully and in accordance with the data Protection Act 1998 Reg No. Z9619571
Questions about privacy matters can be sent via email to privacy at cartridgeco co uk Occasionaly we may send out a marketing email to customers, you may opt out of this by sending a blank email to opt-out at cartridgeco co uk

CUSTOMER SUPPORT

Support Line open Monday-Friday 9am-5pm GMT- Tel 0845 388 3576
COMPLAINTS

All complaints will be acknowledged within 5 working days Complaints are usually resolved within 2 weeks, although customers will be informed throughout the process Data collected by this site is used to:

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
We guarantee your satisfaction All of our products come with a 30 day no quibble guarantee If products are sent back to CartridgeCo and are found to be empty CartridgeCo will charge in full for replacements ! While CartridgeCo shall make every effort to effect fast delivery they shall not be held liable for lost profits, loss of business or any other consequential, special, indirect or punitive damages or any claim by a third party The customer should inspect the goods on receipt and within 14 days advise the CartridgeCo of any shortages or defect in either material or workmanship Price are ex VAT and are in UK £ Sterling
Customers may cancel orders within 7 working days after the receipt of the ordedr via email at :- info at cartridgeco co uk

WRONGLY ORDERED PRODUCTS:-

If you order incorrect goods we are happy to take them back with just a few conditions:

Please contact us first to let us know which order you are returning, or if returning an item from a particular order, the cartridge code of the item.

If you wish to return wrongly ordered item please contact us within 14 days from receipt of goods. Incorrectly ordered goods must be returned in original packaging still intact and resaleable condition. We cannot accept any incorrectly ordered goods that have been opened, or if the packaging is damaged or defaced in any way. Before opening the package please check that goods are suitable for the purpose they were purchased for (for example, check the package of a cartridge to make sure the cartridge fits your printer, or look it up in your printer manual). If you are not at all sure about the correct cartridge to use for your printer, feel free to contact us; sometimes certain cartridges are compatible with several different models, we can provide you with those details at your request.

When returning incorrectly ordered goods, please ensure that the original packaging will not be damaged by stickers, courier handling, etc. It is your responsibility to pay the freight charges to the CartridgeCo UK. It is the customer's responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on receiver to pay will be rejected, leaving the courier responsible.

Refunds will be given within 30 days This does not affect your statutory rights as a consumer

Faulty goods

All faulty goods purchased within 30 days are covered by our satisfaction guarantee, please see our satisfaction guarantee for full details. Faulty goods purchased more than 30 days before a return will need to satisfy the following conditions:

Please contact us first to let us know which order you are returning, or if returning an item from a particular order, the cartridge code of the item.

As a rule we do not give credits for returns where the goods are over 3 months old from the invoice date. This is due to manufacturers' restraints, not our wishes. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.

Most cartridges have to be over a minimum weight before we can accept them for return.

If the product has been refilled or tampered with in any way, the credit will be rejected.

All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.

It is your responsibility to pay the freight charges to the CartridgeCo UK warehouse. It is the customer's responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our warehouse, leaving the courier responsible.

Once we have received the cartridges, we will evaluate them and contact you to advise the result. We are very sympathetic when it comes to returns, and will consider all requests for returns which do not meet these criteria on a case by case basis.

Return procedures

To return goods, follow the rules below:

All returned goods need a RMA number

To obtain a RMA (Return Merchandise Authorisation) number phone 0845 388 35 78. A note detailing the order number, and cartridge code of returned goods (along with a sample of faulty print for laser and copier cartridges). Should the rules not be followed, goods will be returned upon arrival.

All incorrectly ordered goods returns must be unopened and in saleable condition otherwise credit may be rejected. If the product has been refilled or tampered with in any way it will be rejected. Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.

If our representative has informed you that the faulty Item will be collected by our courier on a certain day, it will be your responsiblity to make sure that the parcel is available for collection on the stated day. Should we have to re-arrange another collection, there will be a charge of £8.75 + VAT.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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